It aren’t so much the events that trigger a crisis, but rather the way the involved organization  reacts to such events

During  a crisis the organization must promptly bring the situation under control, reduce uncertainties, collect and analyze the facts, inform the key stakeholders, both internal and external,  respond to the media.

It is essential to define the objectives - what you absolutely must preserve, what you can sacrifice - make decisions and implement actions that can influence the evolution of the scenario. A crisis is an exceptional situation that cannot be handled by ordinary organizational systems, the duration of which cannot be predicted with certainty.

Luigi Norsa & Associati offers its clients 24/7 assistance and support by experts to crisis management.