For 25+ years, Luigi Norsa & Associati has been preparing and training managers of public and private organizations to handle critical situations.
For 25+ years, Luigi Norsa & Associati has been preparing and training managers of public and private organizations to handle critical situations.
Luigi Norsa & Associati carries out training programmes for the management to enable him to acquire a specific sensitivity to crisis management and the ability to handle emotional stress, learning the techniques necessary to exert control over critical situations and to communicate effectively with its stakeholders.
These training programs are tailored to the needs and specificities of the client company. The training sessions have a distinctly interactive approach, favoring practice to theory.
Educational services range from specific programmes on techniques of crisis management for the members of the Crisis Management Team, media training programmes on techniques of management of interviews, awareness raising and training programmes for the various levels of the organization that could be involved in the early detection of a possible crisis or that are in direct relationship with specific categories of stakeholders, such as the consumers.
the design and implementation of emergency and crisis simulations to train people and test response protocols are also part of this kind of training activity.
The training that Luigi Norsa & Associates is able to offer to client organizations may be summarized in Crisis Management Training, Crisis Mock-up and Simulations, Media Training and Spokesperson Training.
Luigi Norsa & Associati carries out training programmes for the management to enable him to acquire a specific sensitivity to crisis management and the ability to handle emotional stress, learning the techniques necessary to exert control over critical situations and to communicate effectively with its stakeholders.
These training programs are tailored to the needs and specificities of the client company. The training sessions have a distinctly interactive approach, favoring practice to theory.
Educational services range from specific programmes on techniques of crisis management for the members of the Crisis Management Team, media training programmes on techniques of management of interviews, awareness raising and training programmes for the various levels of the organization that could be involved in the early detection of a possible crisis or that are in direct relationship with specific categories of stakeholders, such as the consumers.
the design and implementation of emergency and crisis simulations to train people and test response protocols are also part of this kind of training activity.
The training that Luigi Norsa & Associates is able to offer to client organizations may be summarized in Crisis Management Training, Crisis Mock-up and Simulations, Media Training and Spokesperson Training.
Luigi Norsa & Associati carries out training programmes for the management to enable him to acquire a specific sensitivity to crisis management and the ability to handle emotional stress, learning the techniques necessary to exert control over critical situations and to communicate effectively with its stakeholders.
These training programs are tailored to the needs and specificities of the client company. The training sessions have a distinctly interactive approach, favoring practice to theory.
Educational services range from specific programmes on techniques of crisis management for the members of the Crisis Management Team, media training programmes on techniques of management of interviews, awareness raising and training programmes for the various levels of the organization that could be involved in the early detection of a possible crisis or that are in direct relationship with specific categories of stakeholders, such as the consumers.
the design and implementation of emergency and crisis simulations to train people and test response protocols are also part of this kind of training activity.
The training that Luigi Norsa & Associates is able to offer to client organizations may be summarized in Crisis Management Training, Crisis Mock-up and Simulations, Media Training and Spokesperson Training.
A crisis is not the time to try to figure out what to do, you must learn first what to do and how to do it in a crisis.
Training sessions for the members of a Crisis Management Team are built and conducted in order to promote the understanding of the specific characteristics of crisis situations, the difficulties involved in its management, delivering the techniques needed to establish control over the situation, to take important decisions in lack of information, to manage the emotional pressure and the explosion of information requests by the various parties involved, ensuring a proper internal information flow and appropriate management of external communications.
Training sessions can be organized according to the specific needs of your organization, including “training the trainers” programmes for awareness-raising at various corporate levels interventions and courses administered via intranet.
Keep organization ready and prepared to handle any crisis situation requires that a simulation is conducted at least on an annual basis. It is an opportunity to train members of the Crisis Management Team, refresh your knowledge of management protocol, verify its adequacy and test the response of the mobilized resources and of the company at its various levels.
Luigi Norsa & Associati has extensive experience in designing and conducting simulations of different levels of complexity depending on the business needs, even with the possible involvement of external entities, and of more branch offices.
Media training sessions are designed to train the management to handle interviews with the various types of media and journalists, practice responding effectively to nasty or insidious questions, capitalize on the opportunity of interaction with a reporter or of a press conference to effectively deliver the company’s position, being credible, avoiding mistakes.
A media training is conducted on the basis of videotaped interview exercises and trainer feedback to help the manager to apply the proper techniques, to deal with hostile journalists, exploit any question to bridge to his positive messages, avoiding pitfalls and achieving its objectives.
The ability to communicate effectively has become a prerequisite for the manager. Particularly in controversial situations or during conflicts it is necessary to be able to strategically build your own messages, deliver it effectively, manage the confrontation.
An adequate knowledge of verbal, non-verbal and paraverbal communication techniques is essential to build an effective relationship with stakeholders.
The training programs can be designed for the top management and the company spokespersons that could be involved in public events, meetings, or managing the relationships with specific categories of interlocutors.
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